Privacy Policy wowo88 — Malaysia Player Data Protection

Wowo88 collects personal information from players through several different channels throughout their use of the platform. We only collect information that is genuinely necessary for the stated purposes and do not collect excessive or irrelevant information.

Information collected directly from you:

• During account registration — full name, date of birth, email address, mobile phone number, and password.
• During the KYC (Know Your Customer) process — a copy of your identification card or passport, proof of current residential address, and proof of ownership of the payment method.
• When making a deposit or withdrawal — details of the payment method used.
• When interacting with the customer support team — information you provide during a live chat session or email communication.

Automatically collected information:

• Server log data — IP address, access time and date, pages visited, and actions taken on the platform.
• Device information — device type, operating system, browser, and screen resolution.
• Cookie data and similar tracking technologies to enhance the user experience.
• Game session records — all gaming activity is automatically recorded for audit and dispute resolution purposes.

Personal information collected by wowo88 is used for legitimate and specific purposes. We will not use your data for any purpose outside the stated scope without obtaining your consent first.

The main purposes for which we use your data include:

• Account management — processing registration, verifying identity, and keeping your account active and secure.
• Transaction processing — processing deposits, withdrawals, and any other financial transactions you carry out on the platform.
• Legal compliance — fulfilling KYC obligations, anti-money laundering (AML) compliance, and reporting requirements to the relevant authorities.
• Platform Security — detecting and preventing fraud, account abuse, suspicious activity, and cybersecurity threats.
• Customer service — providing effective support, resolving complaints, and responding to your enquiries accurately.
• Platform improvements — analysing usage patterns to improve the overall user experience, platform performance, and service quality.
• Marketing communications — sending promotional information, bonuses, and exclusive offers only to players who have opted in to receive such communications.

Every data use purpose has a clear legal basis — whether based on contract performance, legal obligation, legitimate interest, or consent explicitly provided by you.

Wowo88 does not sell, rent, or commercialise players' personal information to any third party. However, in certain limited situations, we may need to share specific information with the following parties:

• Payment service providers — payment processors, banks, and e-wallet operators involved in processing your financial transactions. This sharing is limited to the information required to process the transaction only.
• Game providers — companies that supply games to the wowo88 platform may receive anonymised or pseudonymised game data for technical and statistical purposes.
• IT service providers — companies providing technical services such as cloud hosting, cybersecurity, and data analytics, subject to strict confidentiality agreements.
• Legal authorities — law enforcement agencies, courts, or regulatory bodies if required by Malaysian law or a valid court order.

All third parties that receive information from wowo88 are bound by strict confidentiality agreements and are not permitted to use that information for any purpose outside the agreed scope.

The security of player personal data is wowo88's highest priority. We continuously invest in the latest security technologies and procedures to ensure your data is always protected against any threat.

Key security measures we have implemented include:

• Data encryption in transit — all communications between your browser and wowo88 servers are protected by 256-bit TLS/SSL protocol.
• Data encryption at rest — sensitive data stored in our databases is encrypted using industry-standard encryption algorithms.
• Multi-layered access control — access to players' personal data is restricted solely to staff who require that information to perform their job duties, with strict authentication controls in place.
• 24/7 security monitoring — an automated threat detection system operates around the clock to identify and respond to any suspicious activity.
• Regular security testing — wowo88 conducts regular penetration testing and security vulnerability assessments by independent experts.
• Incident response plan — we have clear procedures in place to respond to any data breach, including notifying affected players within the stipulated timeframe.

While we take all reasonable steps to protect your data, no security system can guarantee 100% protection against all threats. We encourage you to also help keep your account secure by using a strong password and not sharing your login credentials with others.

Wowo88 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — required for core platform functions such as login session management and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies — collecting information on how players use the platform to help us improve website performance and usability.
• Functional Cookies — remembering your preferences and settings such as language and display options to deliver a more personalised experience.
• Analytics Cookies — used to understand overall platform usage patterns for the purpose of continuous improvement.

You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality of some parts of the wowo88 platform. Continued use of the platform after a cookie notification is considered your consent to the stated use of cookies.

As a wowo88 player and data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal information:

To submit any request regarding your rights, please contact the wowo88 customer support team via live chat or email. We will process your request within a reasonable timeframe and no later than 30 calendar days from the date the request is received.

Wowo88 only retains your personal information for as long as it is needed to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

• Active account data — retained for the duration that your account remains active on the wowo88 platform.
• Financial transaction data — retained for a minimum of 7 years after a transaction is made, in accordance with applicable legal requirements.
• KYC records — retained for a minimum of 5 years after account closure to comply with anti-money laundering requirements.
• Support communication logs — retained for 2 years for reference and service improvement purposes.
• Server log data — retained for 12 months for security and technical troubleshooting purposes.

Once the retention period expires and there is no legal obligation to keep the data, your personal information will be securely deleted or anonymised in accordance with established procedures.

Wowo88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer. The latest update date will always be displayed at the top of this document.

For material amendments that significantly affect your rights or how we process your data, wowo88 will provide reasonable advance notice via in-platform notifications or email to the address registered on your account.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how wowo88 handles your personal information, please contact us through the following channels:

• Live Chat: Available 24/7 via the wowo88 platform for urgent privacy-related enquiries.
• Privacy Email: [email protected] — for written enquiries and formal requests relating to privacy rights.
• FAQ: Visit page FAQ us for answers to frequently asked questions about privacy and data security.

Our privacy team will respond to all inquiries within 5 business days. For formal complaints, a written response will be provided within 30 calendar days from the date the complaint is received.

If you believe that wowo88 has not complied with applicable data protection laws, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia. However, we encourage you to contact us first so that we can work to resolve any issues directly.